Refund Policy

Policy update date: August 25, 2026.

Returns and exchanges accepted

Customers may request a return by mail for an item with or without a defect, and may request an exchange. A non-defective return can be based on changed preference, an incorrect selection, or simply reconsidering the purchase.

We also review requests involving breakage, a defect, a wrong shipment, missing parts, or a material difference from the product description.

Condition and request window

Returned goods must be new, unused, and unchanged from their original condition, with packaging, labels, tags, and all supplied accessories retained. Contact us no later than 30 days from the delivery date.

Return method and costs

Approved items are sent back by mail using the return label provided inside the parcel at no charge. We do not assess a restocking fee, and an unauthorized package must not be returned.

How to request assistance

A request should state the order number, purchase email, and reason for the return or exchange. Claims about damage, defects, incorrect shipments, or missing pieces also require photos or video showing both the item and package.

Exchanges and refunds

Replacement availability is based on current stock. An approved refund is issued to the original form of payment within 10 days, although the account provider may take longer to display it.